/* =========================================================
   Central de Chamados — mesma identidade visual do RO
   Paleta: verde-floresta + creme + acentos terracota
   ========================================================= */
:root {
  --bg: #f6f3ec; --bg-2: #efeae0; --paper: #fcfaf4;
  --ink: #1d2a23; --ink-2: #4a574f; --ink-3: #7a857d;
  --moss: #2f4a3a; --moss-dark: #213328; --moss-soft: #5a7a64; --leaf: #79986b;
  --terracotta: #c66e4e; --terracotta-soft: #f3ddd2; --gold: #b88847; --gold-soft: #f2e6d0;
  --red: #b3412e; --red-soft: #f5dcd6; --blue: #3e6a8a; --blue-soft: #dde8ef; --leaf-soft: #e3ebdc;
  --line: #d9d1bf; --line-2: #e8e1ce;
  --shadow-sm: 0 1px 2px rgba(33,51,40,.06);
  --shadow-md: 0 8px 24px -8px rgba(33,51,40,.18), 0 2px 6px rgba(33,51,40,.06);
  --shadow-lg: 0 24px 60px -20px rgba(33,51,40,.28), 0 4px 12px rgba(33,51,40,.08);
  --serif: "Fraunces", Georgia, serif;
  --sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  --radius: 14px; --radius-sm: 8px;
}
* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body { font-family: var(--sans); background: var(--bg); color: var(--ink); font-size: 15px; line-height: 1.5;
       -webkit-font-smoothing: antialiased; }
button, input, select, textarea { font: inherit; color: inherit; }
em { font-style: italic; font-family: var(--serif); }
[hidden] { display: none !important; }
a { color: var(--moss); }

/* ---------- Login ---------- */
.screen { display: none; min-height: 100vh; position: relative; }
.screen.active { display: block; }
#screen-login.active, #screen-pin.active { display: flex; align-items: center; justify-content: center; padding: 32px 16px; }
.op-bg { position: fixed; inset: 0; z-index: -1;
  background: radial-gradient(circle at 20% 10%, rgba(121,152,107,.22), transparent 55%),
              radial-gradient(circle at 85% 90%, rgba(198,110,78,.14), transparent 55%),
              linear-gradient(180deg, var(--bg) 0%, var(--bg-2) 100%); }
.op-card { width: 100%; max-width: 460px; background: var(--paper); border: 1px solid var(--line);
  border-radius: 24px; box-shadow: var(--shadow-lg); padding: 40px 32px 26px; position: relative; }
.op-card::before { content: ""; position: absolute; inset: 8px; border: 1px solid var(--line-2); border-radius: 18px; pointer-events: none; }
.op-header { text-align: center; margin-bottom: 24px; }
.op-logo { width: 78px; height: 78px; border-radius: 14px; object-fit: cover; margin-bottom: 12px; box-shadow: 0 4px 16px rgba(47,74,58,.18); }
.eyebrow { text-transform: uppercase; letter-spacing: .22em; font-size: 11px; color: var(--ink-3); margin: 0 0 8px; font-weight: 600; }
.op-title { font-family: var(--serif); font-weight: 400; font-size: 2.2rem; line-height: 1.05; margin: 0; color: var(--moss-dark); }
.op-title em { color: var(--moss); font-weight: 300; }
.op-sub { color: var(--ink-2); margin: 12px 0 0; font-size: .95rem; }
.op-search input { width: 100%; padding: 12px 16px; border: 1px solid var(--line); border-radius: 999px; background: var(--bg); outline: none; margin-bottom: 14px; }
.op-search input:focus { border-color: var(--moss-soft); box-shadow: 0 0 0 4px rgba(121,152,107,.18); }
.op-list { max-height: 340px; overflow-y: auto; display: grid; gap: 4px; position: relative; z-index: 1; }
.op-item { display: flex; align-items: center; gap: 12px; padding: 9px 12px; background: transparent; border: 1px solid transparent;
  border-radius: 12px; cursor: pointer; text-align: left; width: 100%; }
.op-item:hover { background: var(--bg-2); border-color: var(--line-2); }
.avatar { width: 34px; height: 34px; border-radius: 50%; background: var(--moss); color: var(--paper); display: flex; align-items: center;
  justify-content: center; font-family: var(--serif); font-size: 14px; flex: 0 0 34px; }
.op-item small { display: block; font-size: 12px; color: var(--ink-3); }
.pin-back { position: absolute; top: 16px; left: 16px; background: none; border: none; color: var(--ink-3); cursor: pointer; z-index: 2; }
.pin-input input { width: 100%; padding: 16px; font-size: 1.6rem; letter-spacing: .8em; text-align: center; border: 1px solid var(--line);
  border-radius: 12px; background: var(--bg); font-family: var(--serif); outline: none; padding-left: calc(.4em + 16px); margin: 20px 0 8px; }
.err { color: var(--terracotta); font-size: 13px; min-height: 18px; }

/* ---------- Topbar ---------- */
.topbar { display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 20px; padding: 12px 28px;
  background: var(--paper); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 50; }
.brand { display: flex; align-items: center; gap: 10px; font-family: var(--serif); color: var(--moss-dark); text-decoration: none; }
.brand img { width: 38px; height: 38px; border-radius: 8px; object-fit: cover; }
.brand b { font-weight: 500; font-size: 1.05rem; display: block; line-height: 1.1; }
.brand small { font-family: var(--sans); font-size: 10.5px; letter-spacing: .12em; text-transform: uppercase; color: var(--ink-3); }
.tabs { display: flex; gap: 4px; justify-content: center; }
.tab { background: transparent; border: none; color: var(--ink-2); padding: 8px 15px; border-radius: 999px; cursor: pointer;
  font-weight: 500; font-size: 14px; white-space: nowrap; text-decoration: none; }
.tab:hover { background: var(--bg-2); color: var(--ink); }
.tab.active { background: var(--moss-dark); color: var(--paper); }
.tab.cta { background: var(--terracotta); color: #fff; }
.tab.cta.active { background: var(--moss-dark); }
.user-pill { display: flex; align-items: center; gap: 10px; background: var(--bg-2); border: 1px solid var(--line); padding: 5px 6px 5px 14px; border-radius: 999px; }
.user-pill span { font-weight: 600; font-size: 13.5px; line-height: 1.1; }
.user-pill small { display: block; font-size: 10px; letter-spacing: .14em; text-transform: uppercase; color: var(--ink-3); font-weight: 600; }
.user-pill button { background: var(--paper); border: 1px solid var(--line); border-radius: 999px; padding: 5px 11px; font-size: 12px; cursor: pointer; }

/* ---------- Layout ---------- */
main { max-width: 1180px; margin: 0 auto; padding: 26px 24px 80px; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; flex-wrap: wrap; margin-bottom: 20px; }
.page-head h1 { font-family: var(--serif); font-weight: 400; font-size: 1.9rem; margin: 0; color: var(--moss-dark); line-height: 1.1; }
.page-head h1 em { color: var(--moss); font-weight: 300; }
.card { background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px; box-shadow: var(--shadow-sm); }
.card + .card { margin-top: 16px; }
.card h2 { font-family: var(--serif); font-weight: 500; font-size: 1.15rem; margin: 0 0 14px; color: var(--moss-dark); }
.card h3 { font-size: 13px; text-transform: uppercase; letter-spacing: .1em; color: var(--ink-3); margin: 0 0 10px; font-weight: 600; }
.grid { display: grid; gap: 16px; }
.g2 { grid-template-columns: repeat(2, minmax(0,1fr)); }
.g3 { grid-template-columns: repeat(3, minmax(0,1fr)); }
.g4 { grid-template-columns: repeat(4, minmax(0,1fr)); }
.muted { color: var(--ink-3); }
.small { font-size: 13px; }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.spacer { flex: 1; }
.empty { text-align: center; padding: 36px 16px; color: var(--ink-3); }

/* ---------- Botões / campos ---------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; border: 1px solid transparent; border-radius: 999px;
  padding: 9px 18px; font-weight: 500; font-size: 14px; cursor: pointer; background: var(--bg-2); color: var(--ink); text-decoration: none; }
.btn:hover { filter: brightness(.97); }
.btn:disabled { opacity: .55; cursor: wait; }
.btn.primary { background: var(--moss-dark); color: var(--paper); }
.btn.primary:hover { background: var(--moss); }
.btn.accent { background: var(--terracotta); color: #fff; }
.btn.outline { background: transparent; border-color: var(--line); }
.btn.danger { background: transparent; color: var(--red); border-color: var(--red-soft); }
.btn.sm { padding: 6px 12px; font-size: 13px; }
.btn.block { width: 100%; padding: 13px; }
label.f { display: block; font-size: 12.5px; font-weight: 600; color: var(--ink-2); margin: 0 0 6px; letter-spacing: .02em; }
.field { margin-bottom: 16px; }
.input, select.input, textarea.input { width: 100%; padding: 10px 13px; border: 1px solid var(--line); border-radius: 10px; background: #fff; outline: none; }
.input:focus { border-color: var(--moss-soft); box-shadow: 0 0 0 3px rgba(121,152,107,.18); }
textarea.input { resize: vertical; min-height: 90px; }
.hint { font-size: 12px; color: var(--ink-3); margin-top: 5px; }
.req::after { content: " *"; color: var(--terracotta); }

/* seletor de fila (botões grandes) */
.fila-pick { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; }
.fila-opt { border: 2px solid var(--line); background: #fff; border-radius: 14px; padding: 14px; text-align: left; cursor: pointer; }
.fila-opt b { display: block; font-size: 15px; }
.fila-opt small { color: var(--ink-3); }
.fila-opt .dot { display: inline-block; width: 10px; height: 10px; border-radius: 50%; margin-right: 6px; }
.fila-opt.sel { border-color: var(--moss); background: var(--leaf-soft); box-shadow: 0 0 0 3px rgba(121,152,107,.2); }
.seg { display: inline-flex; border: 1px solid var(--line); border-radius: 999px; padding: 3px; background: #fff; flex-wrap: wrap; }
.seg button { border: none; background: none; padding: 7px 14px; border-radius: 999px; cursor: pointer; font-size: 13.5px; }
.seg button.sel { background: var(--moss-dark); color: #fff; }
.toggle { display: flex; align-items: center; gap: 10px; cursor: pointer; padding: 12px 14px; border: 1px solid var(--line); border-radius: 12px; background: #fff; }
.toggle input { width: 18px; height: 18px; accent-color: var(--terracotta); }
.toggle.on { border-color: var(--terracotta); background: var(--terracotta-soft); }

/* autocomplete de local */
.ac { position: relative; }
.ac-list { position: absolute; left: 0; right: 0; top: 100%; z-index: 30; background: #fff; border: 1px solid var(--line); border-radius: 10px;
  margin-top: 4px; max-height: 240px; overflow: auto; box-shadow: var(--shadow-md); }
.ac-list div { padding: 9px 13px; cursor: pointer; }
.ac-list div:hover, .ac-list div.hl { background: var(--bg-2); }

/* ---------- Chips / badges ---------- */
.chip { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 600; padding: 3px 10px; border-radius: 999px;
  background: var(--bg-2); color: var(--ink-2); white-space: nowrap; }
.chip .dot { width: 8px; height: 8px; border-radius: 50%; }
.st-aberto { background: var(--blue-soft); color: var(--blue); }
.st-em_atendimento { background: var(--gold-soft); color: #8a6326; }
.st-aguardando { background: #ece6f2; color: #6b5585; }
.st-resolvido { background: var(--leaf-soft); color: #44663a; }
.st-fechado { background: #e6e9e4; color: var(--ink-2); }
.st-cancelado { background: #eee; color: #888; text-decoration: line-through; }
.sla-ok { background: var(--leaf-soft); color: #44663a; }
.sla-atencao { background: var(--gold-soft); color: #8a6326; }
.sla-estourado, .sla-violado { background: var(--red-soft); color: var(--red); }
.sla-pausado { background: #ece6f2; color: #6b5585; }
.sla-cumprido { background: var(--leaf-soft); color: #44663a; }
.numero { font-family: ui-monospace, "SF Mono", Menlo, monospace; font-size: 12.5px; letter-spacing: .02em; color: var(--ink-2); font-weight: 600; }

/* ---------- Início ---------- */
.stat { background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px 18px; cursor: pointer; text-align: left; }
.stat:hover { border-color: var(--moss-soft); }
.stat b { display: block; font-family: var(--serif); font-size: 2rem; font-weight: 400; line-height: 1.1; color: var(--moss-dark); }
.stat span { font-size: 13px; color: var(--ink-2); }
.stat.alert b { color: var(--terracotta); }
.fila-card { border-left: 5px solid var(--moss); }
.fila-nums { display: grid; grid-template-columns: repeat(5, minmax(0,1fr)); gap: 8px; }
.fila-nums button { background: var(--bg); border: 1px solid var(--line-2); border-radius: 10px; padding: 10px 6px; cursor: pointer; text-align: center; }
.fila-nums b { display: block; font-size: 1.4rem; font-family: var(--serif); font-weight: 500; }
.fila-nums small { font-size: 11px; color: var(--ink-3); line-height: 1.2; display: block; }
.fila-nums .bad b { color: var(--red); }
.busca-num { display: flex; gap: 8px; max-width: 360px; }

/* ---------- Lista ---------- */
.filters { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.filters .input { width: auto; padding: 8px 12px; font-size: 14px; }
.filters .grow { flex: 1; min-width: 180px; }
.scope { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 12px; }
.scope button { border: 1px solid var(--line); background: var(--paper); padding: 6px 14px; border-radius: 999px; cursor: pointer; font-size: 13.5px; }
.scope button.sel { background: var(--moss-dark); border-color: var(--moss-dark); color: #fff; }
.tk-list { display: grid; gap: 8px; }
.tk { display: grid; grid-template-columns: 6px 1fr auto; gap: 14px; background: var(--paper); border: 1px solid var(--line); border-radius: 12px;
  padding: 12px 16px 12px 0; cursor: pointer; text-decoration: none; color: inherit; align-items: center; }
.tk:hover { border-color: var(--moss-soft); box-shadow: var(--shadow-sm); }
.tk .bar { align-self: stretch; border-radius: 12px 0 0 12px; }
.tk h4 { margin: 2px 0 3px; font-size: 15px; font-weight: 600; }
.tk .meta { font-size: 13px; color: var(--ink-3); display: flex; gap: 10px; flex-wrap: wrap; }
.tk .right { display: flex; flex-direction: column; align-items: flex-end; gap: 5px; }
.tk .hosp { color: var(--terracotta); font-weight: 600; }
.board { display: grid; grid-template-columns: repeat(4, minmax(220px, 1fr)); gap: 12px; overflow-x: auto; }
.board-col { background: var(--bg-2); border-radius: 12px; padding: 10px; min-height: 200px; }
.board-col > h4 { margin: 2px 4px 10px; font-size: 13px; text-transform: uppercase; letter-spacing: .08em; color: var(--ink-2); display: flex; justify-content: space-between; }
.board .tk { grid-template-columns: 5px 1fr; padding: 10px 12px 10px 0; margin-bottom: 8px; }
.board .tk .right { flex-direction: row; flex-wrap: wrap; align-items: center; grid-column: 2; justify-content: flex-start; }

/* ---------- Detalhe ---------- */
.det-head .numero { font-size: 14px; }
.det-head h1 { font-family: var(--serif); font-weight: 400; font-size: 1.8rem; margin: 4px 0 10px; color: var(--moss-dark); line-height: 1.15; }
.det-layout { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 18px; align-items: start; }
.info { display: grid; grid-template-columns: auto 1fr; gap: 7px 14px; font-size: 14px; margin: 0; }
.info dt { color: var(--ink-3); }
.info dd { margin: 0; font-weight: 500; }
.desc { white-space: pre-wrap; margin: 0; }
.solucao { background: var(--leaf-soft); border-radius: 12px; padding: 14px 16px; margin-top: 14px; }
.solucao b { display: block; font-size: 12px; text-transform: uppercase; letter-spacing: .1em; color: #44663a; margin-bottom: 4px; }
.warn { background: var(--gold-soft); color: #6d4e1d; border-radius: 12px; padding: 11px 14px; font-size: 14px; margin-top: 12px; }
.ro-box { background: var(--blue-soft); color: #2b4b63; border-radius: 12px; padding: 11px 14px; font-size: 14px; margin-top: 12px; }
.actions { display: grid; gap: 8px; }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline li { position: relative; padding: 0 0 16px 26px; }
.timeline li::before { content: ""; position: absolute; left: 7px; top: 18px; bottom: 0; width: 1px; background: var(--line); }
.timeline li:last-child::before { display: none; }
.timeline .ic { position: absolute; left: 0; top: 3px; width: 15px; height: 15px; border-radius: 50%; background: var(--paper); border: 3px solid var(--moss-soft); }
.timeline .ic.c { border-color: var(--blue); }
.timeline .ic.r { border-color: var(--leaf); background: var(--leaf); }
.timeline .ic.x { border-color: var(--terracotta); }
.timeline .who { font-weight: 600; font-size: 14px; }
.timeline .when { font-size: 12px; color: var(--ink-3); margin-left: 6px; }
.timeline .txt { font-size: 14px; margin-top: 2px; white-space: pre-wrap; }
.timeline .comment { background: var(--bg); border: 1px solid var(--line-2); border-radius: 10px; padding: 9px 12px; margin-top: 4px; }
.thumbs { display: flex; gap: 8px; flex-wrap: wrap; }
.thumbs a { display: block; width: 84px; height: 84px; border-radius: 10px; overflow: hidden; border: 1px solid var(--line); background: var(--bg-2);
  font-size: 11px; color: var(--ink-2); text-decoration: none; text-align: center; }
.thumbs img { width: 100%; height: 100%; object-fit: cover; }
.thumbs .file { display: flex; align-items: center; justify-content: center; height: 100%; padding: 6px; word-break: break-all; }

/* ---------- Modal ---------- */
.modal-bg { position: fixed; inset: 0; background: rgba(29,42,35,.45); z-index: 100; display: flex; align-items: center; justify-content: center; padding: 16px; }
.modal { background: var(--paper); border-radius: 18px; width: 100%; max-width: 480px; padding: 22px; box-shadow: var(--shadow-lg); max-height: 92vh; overflow: auto; }
.modal h3 { font-family: var(--serif); font-weight: 500; font-size: 1.25rem; margin: 0 0 14px; color: var(--moss-dark); }
.modal .row { justify-content: flex-end; margin-top: 8px; }

/* ---------- Sucesso ---------- */
.success { text-align: center; padding: 40px 20px; }
.success .big { font-family: ui-monospace, Menlo, monospace; font-size: 2rem; font-weight: 700; color: var(--moss-dark); letter-spacing: .03em; margin: 10px 0; }

/* ---------- Relatórios ---------- */
.kpi { background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; }
.kpi b { display: block; font-family: var(--serif); font-size: 1.75rem; font-weight: 400; color: var(--moss-dark); line-height: 1.15; }
.kpi span { font-size: 12.5px; color: var(--ink-2); }
.chart-box { position: relative; height: 260px; }
table.tbl { width: 100%; border-collapse: collapse; font-size: 14px; }
table.tbl th { text-align: left; font-size: 11.5px; text-transform: uppercase; letter-spacing: .08em; color: var(--ink-3); font-weight: 600; padding: 6px 8px; border-bottom: 1px solid var(--line); }
table.tbl td { padding: 8px; border-bottom: 1px solid var(--line-2); vertical-align: top; }
.tbl-wrap { overflow-x: auto; }
.aging { display: grid; grid-template-columns: repeat(5, 1fr); gap: 8px; }
.aging div { background: var(--bg); border-radius: 10px; padding: 10px; text-align: center; }
.aging b { display: block; font-size: 1.4rem; font-family: var(--serif); font-weight: 500; }
.aging small { color: var(--ink-3); font-size: 12px; }

/* ---------- Cadastros ---------- */
.subtabs { display: flex; gap: 6px; margin-bottom: 16px; flex-wrap: wrap; }
.membro { display: flex; align-items: center; gap: 10px; padding: 7px 0; border-bottom: 1px solid var(--line-2); }
.membro:last-child { border-bottom: 0; }

.toast { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); background: var(--moss-dark); color: #fff; padding: 12px 20px;
  border-radius: 999px; z-index: 200; box-shadow: var(--shadow-lg); font-size: 14px; max-width: calc(100% - 32px); }
.toast.err { background: var(--red); }

/* ---------- Responsivo ---------- */
@media (min-width: 901px) { .only-mob { display: none; } }
@media (max-width: 900px) {
  .det-layout { grid-template-columns: minmax(0,1fr); }
  .det-layout .only-desk { display: none; }
  .g4 { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .g3 { grid-template-columns: minmax(0,1fr); }
}
@media (max-width: 720px) {
  .topbar { grid-template-columns: 1fr auto; padding: 10px 16px; gap: 10px; }
  .tabs { grid-column: 1 / -1; order: 3; overflow-x: auto; justify-content: flex-start; margin: 0 -16px; padding: 0 16px 2px; }
  .brand small { display: none; }
  .user-pill { padding-left: 10px; }
  .user-pill small { display: none; }
  main { padding: 18px 16px 70px; }
  .g2 { grid-template-columns: minmax(0,1fr); }
  .only-desk { display: none; }
  .page-head h1 { font-size: 1.55rem; }
  .fila-nums { grid-template-columns: repeat(3, minmax(0,1fr)); }
  .tk { grid-template-columns: 5px 1fr; }
  .tk .right { grid-column: 2; flex-direction: row; flex-wrap: wrap; align-items: center; }
  .aging { grid-template-columns: repeat(3, 1fr); }
  .det-head h1 { font-size: 1.45rem; }
  .op-card { padding: 30px 20px 20px; }
}
.grid > .card + .card { margin-top: 0; }